Last updated: January 27, 2026 © 2026 The Big Pet Shop. The Big Pet Shop Ltd. Registered in England and Wales.
OVERVIEW Welcome to The Big Pet Shop! The terms “we”, “us” and “our” refer to The Big Pet Shop. The Big Pet Shop operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Big Pet Shop is powered by Shopify, which enables us to provide the Services to you.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
SECTION 2 - OUR PRODUCTS We make every effort to display as accurately as possible the colors and images of our products. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.
SECTION 3 - ORDERS AND BILLING We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.
SECTION 4 - SHIPPING AND DELIVERY While we strive for excellence in fulfillment via our partners, we are not liable for shipping and delivery delays. All delivery times are estimates. Title and risk of loss pass to you upon our transfer of the products to the carrier.
SECTION 5 - THIRD-PARTY TOOLS & LINKS We may provide you with access to third-party tools (such as CookieYes, Track123, and Judge.me) which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties of any kind.
SECTION 6 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 7 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
SECTION 8 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. To the fullest extent provided by law, in no case shall The Big Pet Shop Ltd, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
SECTION 9 - INDEMNIFICATION You agree to indemnify, defend and hold harmless The Big Pet Shop Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand.
SECTION 10 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 11 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@thebigpetshop.com. Our statutory contact information is posted below:
The Big Pet Shop Ltd Head Office & Registered Address: 22 New Line, Bacup, Lancashire, OL13 0BY, UK Returns Center: Unit 162342, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK Email: info@thebigpetshop.com