Last updated: January 27, 2026 © 2026 The Big Pet Shop. The Big Pet Shop Ltd. Registered in England and Wales.
The Big Pet Shop (“we”, “us”, or “our”) operates this store and website. We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from thebigpetshop.com (the "Services").
We collect various categories of personal information to provide a curated shopping experience:
Contact Details: Name, billing/shipping address, phone number, and email.
Financial Information: Payment card details and transaction history (processed securely via Shopify and our payment gateways).
Device & Usage Information: IP address, browser type, network connection, and how you interact with our site.
Customer Support Communications: Information provided during chats or emails.
We use specific third-party tools to improve our store performance and marketing. By using our Services, you acknowledge the use of:
Cookies & Pixels: We use cookies to remember your cart and analyze traffic.
Microsoft Clarity: We use this to monitor user behavior via heatmaps and session recordings to improve website navigation.
WeTracked.io: We use advanced server-side tracking to ensure accurate marketing attribution, even for users on iOS or those utilizing ad-blockers.
Klaviyo: We collect your email and/or phone number (if provided) for marketing automations and abandoned cart recovery.
Order Fulfillment: To process payments, arrange shipping, and provide order tracking via Track123.
Marketing & Advertising: To send promotional communications and show you targeted ads on platforms like Meta and Google. We use Simprosys to sync our product data with Google Shopping.
Security & Fraud Prevention: To detect and prevent malicious activity.
Customer Reviews: We use Judge.me to display authentic product reviews.
We share your information with service providers who help us run our business:
Shopify: Our primary e-commerce platform.
Marketing Partners: Including Meta (Facebook/Instagram) and Google for personalized advertising.
Suppliers: Such as Teemdrop/AliExpress for direct fulfillment of your orders.
Legal Obligations: To comply with applicable UK laws or respond to valid legal requests.
As a UK-based business, your data may be processed in other countries (such as the US or Canada) by our service providers like Shopify. We ensure these transfers comply with UK and GDPR standards through Standard Contractual Clauses.
Under UK data protection laws, you have the right to:
Access, Delete, or Correct your personal data.
Object to processing or withdraw consent for marketing.
Opt-out of Targeted Advertising: You can manage your preferences via the Your Online Choices portal.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and accounting requirements (typically up to 6 years for HMRC compliance).
Our Services are not intended for children under 16. We do not knowingly collect data from children.
For any questions or to exercise your privacy rights, please contact us:
Email: info@thebigpetshop.com
Registered Head Office: 22 New Line, Bacup, Lancashire, OL13 0BY, UK
Returns Center: Unit 162342, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Data Controller: The Big Pet Shop Ltd.