Shipping policy
Shipping Policy
Last Updated 30th June 2026
At The Big Pet Shop, we are committed to providing fast, tracked delivery to every customer.
1. Shipping Territory
We currently ship to the United Kingdom, United States, and Canada.
2. Shipping Costs
United Kingdom: FREE Tracked Shipping on all orders. No minimum spend required.
United States & Canada: FREE Standard International Shipping on all orders. No minimum spend required.
3. Order Processing & Delivery Times
United Kingdom:
- Order Cut-off Time: 2:00 PM (GMT), Monday to Friday
- Handling Time: 1–2 Business Days (Monday to Friday)
- Transit Time: 2–4 Business Days (Monday to Friday)
- Total Estimated Delivery Time: 3–6 Business Days from order placement
United States & Canada:
- Order Cut-off Time: 2:00 PM (GMT), Monday to Friday
- Handling Time: 1–2 Business Days (Monday to Friday)
- Transit Time: 2–11 Business Days (Monday to Friday)
- Total Estimated Delivery Time: 3–13 Business Days from order placement
4. Customs, Duties & Taxes
Orders shipped to the United States and Canada may be subject to import duties, taxes, or customs fees charged by your local customs authority on arrival. These charges are the responsibility of the customer and are not included in our checkout pricing or shipping costs. We are unable to predict the exact amount, as it varies by destination and order value. Please check with your local customs office for more information before ordering if you have concerns.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email confirmation containing your tracking number. You can track your package via our Track Your Order page.
6. Contact Information
Trading Name: The Big Pet Shop
Email: info@thebigpetshop.com
Address: 22 New Line, Bacup, Lancashire, OL13 0BY, United Kingdom