At The Big Pet Shop, we are dedicated to providing transparent and reliable shipping for pet parents. Below are the details of our shipping operations.
We currently provide shipping to the United Kingdom and the United States.
United Kingdom: FREE Tracked Shipping on all orders. No minimum spend required.
United States: FREE Tracked Shipping on all orders. No minimum spend required.
Our total delivery time is broken down into Handling Time and Transit Time:
Order Cut-off Time: 2:00 PM (GMT) Greenwich Mean Time.
Handling Time: 1–2 Business Days (Monday to Friday).
Transit Time (UK): 2–4 Business Days (Monday to Friday).
Transit Time (USA): 5–10 Business Days (Monday to Friday).
Total Estimated Delivery Time: * UK: 3–6 Business Days.
USA: 6–12 Business Days.
Once your order has been dispatched, you will receive an email confirmation containing your tracking number. You can track your package directly via our "Track Your Order" page.
Trading Name: The Big Pet Shop
Phone: +44 7850 430887
Email: info@thebigpetshop.com
Address: 22 New Line, Bacup, Lancashire, OL13 0BY, United Kingdom
Important Notice: Chinese New Year & Spring Dispatch Schedule As part of our commitment to transparency, please be aware that we are currently observing the Chinese New Year holiday period. This is a time when our global craft and logistics partners take a well-deserved break to celebrate with their families.
What this means for your order:
Current Status: We are currently accepting Pre-Orders for all items including the Aurora Orthopedic Bed.
Next Dispatch Date: Orders placed between February 9th and February 23rd are scheduled for priority dispatch beginning February 24th, 2026.
Tracking: You will receive your tracking information via email as soon as your order has been processed by our logistics team during the week of the 24th.
We appreciate your patience during this short break. By choosing to pre-order, you are securing your place in our next limited Spring shipment and helping us maintain our "Modern Heritage" standards of quality over speed.