Informativa sulle spedizioni
Last Updated 26th July 2026
At The Big Pet Shop, we are committed to providing fast, tracked delivery to every customer.
1. Shipping Territory
We currently ship to the United Kingdom and the following European Union countries: Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, and Spain.
2. Shipping Costs
United Kingdom: FREE Tracked Shipping on all orders. No minimum spend required.
European Union: FREE Shipping on all orders. No minimum spend required.
3. Order Processing & Delivery Times
United Kingdom:
- Order Cut-off Time: 2:00 PM (GMT), Monday to Friday
- Handling Time: 1–2 Business Days (Monday to Friday)
- Transit Time: 2–4 Business Days (Monday to Friday)
- Total Estimated Delivery Time: 3–6 Business Days from order placement
European Union:
- Order Cut-off Time: 2:00 PM (GMT), Monday to Friday
- Handling Time: 1–2 Business Days (Monday to Friday)
- Transit Time: 5–8 Business Days (Monday to Friday)
- Total Estimated Delivery Time: 7–10 Business Days from order placement
4. Customs, Duties & Taxes
Orders shipped within the European Union are sent from an EU-based warehouse, so no customs charges or import duties apply. Any applicable VAT is calculated and shown at checkout, so the price you pay is the full price with nothing extra due on delivery.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email confirmation containing your tracking number. You can track your package via our Track Your Order page.
6. Contact Information
Trading Name: The Big Pet Shop
Email: info@thebigpetshop.com
Address: 22 New Line, Bacup, Lancashire, OL13 0BY, United Kingdom